100% Replacement Guarantee (Bao Chi)

Replacement guaranteed for unripe/sour/watery durians.


Our commitment to quality means that every order has our personal confidence in it being the freshest durians. If, for any reason you face problems with your order, you can let us know and we will do our best to fix it for you. We stand by the quality of our products very greatly.

For all problems, please contact us at 80306606 immediately. Please remember to take a picture for verification purposes. PLEASE DO NOT EMAIL US.

In your message, please do your best to specify the following in order for us to help you better.

1. Order Number

2. Problem with order

3. How many packets were affected

4. Pictures of affected durians

If you’ve received a defective order, do not worry! We are here to help you and make sure that you get the service and quality that we are known for.

Once again, thank you for your support. Do contact us and we would be more than willing to help you with anything.

Important Terms & Conditions for Our Replacement Guarantee

Please give us up to 24 Hours To Update on Replacements. We strive to provide the fastest service but do give us some time to respond.

Refund Period

Refunds will take 3-7 Days due to processing time with the bank, not us. Do allow this time before you will receive the funds.

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